NEW YORK — Citi credit cardmembers in the U.S. can now scan their cards using their mobile device’s camera when activating in the Citi Mobile App. Once scanned, the card account number will appear automatically within the registration, which serves to streamline the process. Citi says it is the only major U.S. credit card issuer to offer the ability for cardmembers to scan both embossed and non-embossed credit cards within a mobile app.
“With more customer logins now occurring through our app than through a browser, we continue to find creative solutions to make their lives simpler and easier,” says Alice Milligan, Chief Customer and Digital Experience Officer for Citi Global Cards and Consumer Services. “By enabling the ability to scan their cards rather than input 16 digits on a mobile keyboard, it further streamlines the credit card activation process in the palm of cardmembers’ hands.”
Once the card account number is scanned, cardmembers will only need to input their CVV, date of birth and last four digits of their SSN to activate their card. The feature is available within the Citi Mobile App for iPhone and Android.
This launch follows the introduction of a series of new enhancements to the Citi Mobile App, including Citi Quick Lock, which is a new functionality that enables Citi customers to “lock” their account with a simple tap or click within Citi Online or the Citi Mobile App. The Citi Quick Lock feature helps ensure that no unauthorized charges are made while a card is misplaced and upon locating a misplaced card, Citi customers can simply “unlock” their account just as easily. Citi also recently introduced the ability to dispute certain credit card charges, view or download PDF statements, as well as track the steps of their replacement credit card delivery in real-time within the Citi Mobile App.