NEW YORK — Call9, a startup based in Brooklyn, has raised a $24 million Series B financing round to improve healthcare for seniors in nursing homes and rehabilitation centers.
The round was led by Redmile, with participation from Index Ventures, Refactor, YCombinator, Western Technology Investment and others.
Rob Faulkner, Managing Director of Redmile – a known investment shepherd for companies specializing in health services enabled by technology – will join Call9’s Board. The company will use the funds towards recruiting and training bedside clinical care specialists, powering Call9 markets with highly qualified experts across the country.
Call9 provides a technology platform and healthcare service, which delivers care to patients at their bedside. The company embeds highly-skilled clinical care specialists on-site, in nursing homes, giving patients 24/7 real-time access to Emergency Medicine physicians and specialists, without brick and mortar limitations. Call9 defines new standards and measures of value for telemedicine, pulling the industry toward a new care category.
Call9 was founded by Emergency Medicine physician Timothy Peck, MD, who witnessed patient frustration first-hand, and the exorbitant waste associated with the traditional emergency room process for nursing home patients. He designed Call9 to close gaps in care delivery, applying a technology-enabled, human-based approach to the estimated forty billion dollar annual problem of patients boomeranging between nursing homes and hospitals, mitigating unnecessary emergency room visits, hospital stays and readmissions. The model has been recognized by industry leaders for significant care quality returns, nursing home satisfaction and cost savings, outperforming commoditized telemedicine services.
“Many new healthcare companies are applying technology to aggressively streamline care, but at the same time, they’re removing the human touch required for personalized medicine, making the shift from fee-for-service to value-based care virtually impossible,” said Dr. Peck. “Our motto as a company has always been ‘do right by the patient and all else will fall into place.’ This is only possible through new collaboration paradigms that couple technology and data with trusted clinical care specialists who are on-site and available to hold their patient’s hands.”
A study by Precision Health Economics identified that Call9 is able to avoid hospital visits in 80 percent of patient encounters, saving an estimated $8 million per year, for every two hundred bed nursing home. This is attributed to the company’s new care management standards, innovative technology platform, and focus on nursing home population health.
“Our most vulnerable patients experience hardships related to real-time access to care they urgently need and get shuffled across disparate care ecosystems and emergency settings, unnecessarily,” said Dr. Peck. “The system was ripe for disruption and so we re-invented the 911 experience for nursing homes, improving care for this elderly patient population, while dramatically lowering costs.”