BUFFALO — To help safeguard the safety and well-being of its employees and customers, M&T Bank announced it will open lobbies by appointment only effective Monday. As an essential business to the communities it serves, M&T Bank will keep its branches open for the foreseeable future with a modified service model in order to serve customers’ financial needs and mitigate the impact of the COVID-19 pandemic.
M&T is just one of many banks and credit unions limiting access due to coronavirus including Wells Fargo, Key Bank and NBT Bank. Chase has closed 20% of its branch locations temporarily. Many banks are directing customers to use drive-thrus only if available and to do banking online or at ATMs.
M&T Bank has more than 750 domestic banking offices, over 1,800 M&T Bank ATMs and 17,000 employees in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and the District of Columbia.
Effective Monday March 23, M&T said customers should call 1-800-724-2440 to schedule a time that is convenient or visit mtb.com/locations for location-specific details, including hours, services and branch contact information.
“The challenges we all face during this time are unprecedented. This temporary operating model adjustment will allow us to continue to serve our communities during these difficult times while ensuring the health and well-being of our employees and customers – which remains our top priority,” said Richard Gold, M&T President and Chief Operating Officer. “We recognize the important role our branches play in the communities we serve, and we want to continue to be a trusted partner, while adapting and adhering to social distancing recommendations.”
The company says it will continue to provide banking services while also looking out for the well-being of employees and customers. All M&T ATMs and drive-up windows will remain open, as well as branch teller lines that accommodate safe social distancing.