NEW YORK — Regal, developer of customer-centric contact center software, has completed a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact centers. Regal has now raised $83 million in total. This new funding marks a significant step forward in Regal’s mission to build a new standard in high-touch, personalized customer communication leveraging generative AI.
Large early online retailers saw contact centers as an unnecessary cost center. They pushed legacy Contact Center (CCaaS) providers to focus on building tools to lower contact center costs with one-size-fits-all strategies like deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots.
But customer satisfaction with contact centers and the current “low-touch” model is at an all time low. Unlike traditional contact center software, Regal’s technology provides a high-touch (but cost-efficient) model that understands customer intent signals, tailors interactions to each customer, and automates multi-touch inbound and outbound interactions with a blend of Regal AI Agents and your human agents.
The new capital will enable Regal to accelerate the rollout of its AI Agents to contact centers. Regal will offer AI Agents tailored for healthcare, education, insurance, and local/home services – including specific use cases like qualification, inbound routing, scheduling, and reminders.
“With this funding, we’re excited to continue re-imagining the core contact center technology and the way businesses engage with their customers,” said Alex Levin, CEO and co-founder of Regal.io. “Our high-touch CCaaS puts the customer at the center of every interaction. Instead of optimizing to treat everyone the same at the lowest cost, we aim to reach the right customer with the right message at the right time — enabling businesses to ensure high-quality, personalized, affordable customer interactions.”
