Checking in at the doctor’s office is about to become as simple as scanning your hand!
Patients at NYU Langone Health facilities will have the option to confirm their identity at check-in using Amazon One, a contactless service from Amazon that uses a simple palm scan to securely and quickly authenticate identity.
NYU Langone is rolling out Amazon One in a move to improve patients’ experiences. This marks the largest Amazon One third-party deployment to date and the first Amazon One deployment in a health care setting, adding to other successful deployments in stadiums, airports, fitness centers, convenience stores, and more.
“One of NYU Langone’s goals is to leverage cutting-edge technology to enhance the patient experience,” says Nader Mherabi, executive vice president and vice dean, chief digital and information officer at NYU Langone. “We make all decisions with our patients in mind first and foremost, and we’re always looking for ways to improve their experience through technology. As with all new initiatives and technology of this scale, we will optimize over time and meet the needs of our patients.”
Amazon One’s palm scanning technology has a 99.9999% accuracy rate and recognition time of less than one second. Amazon One combines palm and vein imagery for biometric matching that resulted in a system that is 100 times more accurate than two irises. This level of precision improves the patient experience by making identity checks faster, easier, and less prone to human error.
Amazon Web Services (AWS) worked with Epic, NYU Langone’s electronic health record system, to integrate Amazon One for identity authentication in NYU Langone’s patient check-in experience.
Using Amazon One is simple, secure, and free for patients to use. Amazon One is used solely for identity authentication and does not store or access any health information. NYU Langone patients can enroll in Amazon One online from home (or using Amazon One enabled devices at NYU Langone locations before their appointment), and link their Amazon One Profile to NYU Langone in just a few minutes.
It’s important to note that Amazon One does not collect or receive health care records from providers, and Amazon One palm data is not used for marketing purposes. If patients prefer not to use Amazon One, they are still able to access health care services and verify their identities in different ways at their doctors’ offices. Amazon One users can unenroll and request deletion of their palm data at any time.
The benefits of this technology extend beyond patient convenience. By streamlining their check-in process, health care offices can serve more patients more efficiently, reduce administrative burdens, and focus on delivering high-quality care.
